How can we help?
Real human responses. Most enquiries answered within 2 business days, in plain English. No tickets, no chatbots.
Get in touch
General help
sam@claudeking.orgBug reports, feature requests, prayer time questions — anything app-related.
Billing & subscriptions
billing@falahapp.proSubscription questions, restore purchases, refund routing.
Manage your subscription
All Falah subscriptions are billed by Apple or Google. We don't process them directly, which means cancellation, refunds, and payment changes are handled in your phone's settings — not inside Falah.
Cancel on iPhone & iPad
Takes about 30 seconds.
- Open Settings on your device
- Tap your name at the top
- Tap Subscriptions
- Find Falah and tap it
- Tap Cancel Subscription
Cancel on Android
Same idea, different menu.
- Open the Google Play store
- Tap your profile icon (top-right)
- Tap Payments & subscriptions
- Tap Subscriptions, find Falah
- Tap Cancel subscription
Cancellation takes effect at the end of your current billing period — you keep premium access until that date.
Frequently asked questions
How accurate are Falah's prayer times?
Prayer times are calculated using the open-source adhan library — the same engine used by many major Muslim apps and mosque schedules worldwide. We support 17+ calculation methods (MWL, ISNA, Egyptian, Umm al-Qura, Karachi, Singapore, Tehran, Jafari, and others) plus high-latitude rules.
Calculations are astronomical estimates and may differ slightly from your local mosque's announced times, particularly near the equinoxes or at extreme latitudes. For obligatory prayers, always defer to your local mosque or scholar.
Which calculation method should I pick?
Falah auto-suggests a method based on your location, but you can override it any time in Settings → Calculation Method. Common picks:
- Australia / NZ / UK: Muslim World League (MWL)
- North America: ISNA
- Saudi Arabia / Gulf: Umm al-Qura
- South Asia: Karachi (University of Islamic Sciences)
- Egypt / North Africa: Egyptian General Authority
If your local mosque follows a specific scholar, ask which method they use and match it in settings.
Adhan notifications aren't going off — what do I check?
Step through these in order:
- Notification permission: iOS Settings → Falah → Notifications → make sure Lock Screen, Notification Centre, and Banners are all on, with sounds enabled.
- Focus / Do Not Disturb: add Falah as an Allowed app in your Focus settings, or pause Focus during prayer windows.
- Battery saver: low-power mode (iOS) or battery optimisation (Android) can defer notifications. Whitelist Falah.
- Background app refresh: needs to be on for prayer times to update beyond the current day.
- Sound volume: the adhan plays at your media volume, not ringer volume — bump it up before testing.
Still stuck? Email sam@claudeking.org with your phone model, OS version, and the prayer time where you noticed the silence — we usually pinpoint it in one reply.
The Qibla compass keeps spinning — is it broken?
Almost always magnetic interference, not a Falah issue. Try:
- Step away from laptops, magnetic phone cases, speakers, and metal furniture
- Re-calibrate by waving your phone in a figure-8 motion
- Hold the phone flat (face up), not vertical — the magnetometer needs to be level
Falah uses the World Magnetic Model 2025 with declination correction for your latitude — once the compass is steady, the bearing is accurate to within a degree.
I lost my subscription after switching phones. How do I get it back?
Open Falah → Settings → tap Restore Purchases. As long as you're signed in to the same Apple ID or Google account you originally used, your subscription will reactivate within a few seconds.
If that doesn't work, email billing@falahapp.pro with your purchase confirmation and we'll sort it.
How do I report a bug?
Email sam@claudeking.org with what you were doing, what you expected vs. what happened, your phone model and OS version, and a screenshot if visible. We read every report and reply within 2 business days.