Before you begin: account deletion is intended to be permanent. Export or save anything you need before submitting the request.
Delete your account in Falah
- Open Falah and sign in to the account you want to delete.
- Open Settings.
- Choose Account, then Delete account.
- Read the confirmation and complete the verification steps shown in the app.
If the option is unavailable or you cannot access the account, use the email path below.
Request deletion by email
Email us from the address associated with your Falah account. This pre-addressed link includes a suitable subject:
We may ask for limited information to verify that you control the account. Do not send a password, full payment-card number, or government identity document unless we specifically explain why it is legally necessary.
What the request covers
After verification, we will delete or de-identify personal information associated with the Falah account, including account and profile information and app data tied to that account, subject to the limited retention described below.
Deletion may take reasonable processing time. We will use the request email to communicate if verification or an exceptional delay is required.
Information that may be retained
We may retain limited records where reasonably required for legal, tax, accounting, transaction, dispute, security, or fraud-prevention obligations. Residual copies may remain temporarily in protected backups until they cycle out. Retained information is not used to continue the deleted account or for advertising.
See the Privacy Policy retention section for more detail.
Account deletion does not cancel a subscription
Apple or another app store controls store-managed billing. Deleting your Falah account or deleting the app does not automatically cancel a subscription. Cancel it separately through the store account used for purchase. See billing and cancellation support.
Need help?
Contact sam@mykoala.com.au. Mykoala Pty Ltd is the sole operator responsible for handling Falah deletion requests.